Tripudio Solution

Premium rate numbers are often referred to as revenue generative telephone numbers and as such the caller is typically charged at a higher rate than normal to make the call. Some of the revenue generated from the call charge is paid to you, the business owner, which allo...

0800 numbers, often referred to as ‘Toll-Free’ or ‘Freephone’ numbers – are proven to increase customer contact levels by approximately 30% to 50% when compared to normal telephone numbers. As inferred by their name, the caller doesn't pay for the cost of the p...

easyJet, the UK’s largest airline and a long term client were twice struck by technical issues last week, prompting Tripudio to take instantaneous action to notify customers via easyJet’s sales and customer contact centre.

Wizz Air, Central and Eastern Europe’s largest low-fare, low-cost airline has announced the opening of new routes to popular flight destinations.  Wizz Air’s “Go East” expansion has declared new routes to Russia Ukraine, Israel, the United Arab Emirates, Azerbai...

Major international airline and long standing Tripudio Client, American Airlines, use a variety of third-party business process outsource partners. ...

With many companies outsourcing their call centres to third parties or actively trying to virtualize multiple sites with sometimes disparate ACD equipment, the pr...

Tripudio will be returning to the London ICMI Call Centre & Customer Management Expo this year on Wednesday 2nd and Thursday 3rd October at the London Olympia exhibition centre. The Call Centre and Customer Management Expo aims to unite the entire call centre ...

Every now and again, Tripudio join forces with another service provider. Sound of Data are a leading provider of customer contact solutions across social media and mobile applications. Sound of Data have extended their use of Tripudio’s telecom infrastructure sour...

Major US Airline and long standing client, American Airlines (AA) use Tripudio's Intelligent Cloud Network Platform to enable an easy and risk free migration of all their Euro-zone calls from their in-house call centre to a new third party in Cape Town and Brisbane. ...

August 2010 saw an agreement and partnership between Etihad Airways and the Australia-based Virgin Blue Australia, which enables customers/passengers to earn and air mileage points on either of the two airlines and also share airport lounge access rights. Further to th...