Eikon Management - Tripudio Telecom: Telecoms Services and Call Centre Solutions

Eikon Management. This consultancy firm choose to use Tripudio’s hosted IP-Telephony system for its staff and management team when moving to new central London premises. Initially, the need to be highly flexible during the office relocation, meant that Tripudio diverted all inbound calls to staff mobile phones, before setting up new Polycom desk phones. This ensured a smooth transition and also guaranteed no inbound customer calls were lost. Given that Eikon help clients reshape and build international organisations, developing profitable route-to-market strategies and launching in new markets, it was vital that every client call was managed to very high expectations!