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Business Advice

Payment Card Industry Data Security Standards

Tripudio and Cognia ‘Secure’ PCI-DSS Partnership Agreement

Any business or organisation that stores, processes or transmits payment card information must ensure that any data is managed and stored in line with the rules laid out by the Payment Card Industry Data Security Standards (PCI DSS). This is particularly a growing headac...

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Cloud Based IP Telephony Whitepaper Now Available

Every business, start-up or enterprise, is challenged with increasingly changing working environments. For some, operational budgets are being squeezed for better value for money, whilst seeking to improve resource and technology to meet their expanding objectives. In...

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Customer Contact Expo 2014

It’s back! Tripudio will be returning to the Customer Contact Expo (CCE), formerly the London Call Centre & Customer Management Expo, this year on 1st and 2nd October 2014 at London’s Olympia exhibition centre....

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Tripudio provide truly global support to British Home Office

The UK Visas & Immigration and Immigration Enforcement as part of the British Home Office recently sought the help of Tripudio to acquire new international telephone numbers in over 150 countries. Delivering an international telephony solution of this s...

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Internet Retailing Expo 2014 Round-Up

Tripudio recently exhibited at the Internet Retailing Expo 2014 (IRX14) at the NEC Arena in Birmingham on 26th and 27th March 2014. The event is aimed at bringing together professionals from the retail industry, illustrating new and...

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easyJet switch to new 0330 number with Tripudio

easyJet, one of Europe’s largest airlines and longstanding Tripudio clients went live with Tripudio’s new 0330 number as of April 2014. The swap from 0843 to 0330 complies with the recent governmental regulatory changes and further demonstrates easyJet’s desire ...

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Customer Service: Social Media vs Telephone Support

In today’s evolving marketplace we have become so brainwashed into using new technology and social media to interact with our customers that we may have lost sight of how significant traditional telephone support is for trade. Customer service through the voice channe...

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Telephone Support is Consumers’ No.1 Customer Service Channel

One would safely assume that in our modern world of multichannel customer support, aided via the means of social media, email or web self-service etc., the old method of voice communication, i.e. ‘the old school telephone conversation’ had died a death. Well folks, y...

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0300 Numbers Explained – Video

Governmental regulatory changes taking effect June 2014 are going to force companies to stop using non-geographic premium rate telephone numbers for post sale customer support and as a result; these numbers will need to be replaced with standard rate or freephone numbers...

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Government Cuts Premium Rate Numbers – Replace with 0300 Numbers

Forthcoming regulatory changes are going to force companies to stop using non-geographic 084, 087 and 090 premium rate telephone numbers for post sales customer support; ho...

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