Call Centre, Telecoms and Customer Service Consulting | Tripudio

Consultancy Solutions

Tripudio offer a wide range of business consultancy services to assist clients and help ensure their customer experience is second to none. Tripudio also assist clients in generating new revenue streams, saving on operating costs and leveraging new channel distribution strategies.

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Business Consultancy by Tripudio

Tripudio have proven experience and expertise in the following areas:

  1. Contact centre operational strategy
  2. Process management & system integration
  3. Information Technology strategy and service procurement
  4. Contact centre design, build and off-shoring
  5. Human resources training & compliance
  6. Stress testing and capacity management
  7. Technology audit and design calibration
  8. Recruitment

Need a new contact centre? Tripudio can help.

We and our clients already work with some large outsource providers such as Arvarto, Bird, Mindpearl and Teleperformance as well as more focused providers such as AIC, Careline and Merlin. Tripudio work with clients to develop a solution based on specific needs, taking into account call centre languages and agent skill base against a desired budget.

We are also very familiar with work force management tools, voice recording, diallers, training and monitoring applications. Naturally, no two customers are the same, so we look at each project upon the strength of need, client predications, requirements, budget, knowledge base and resources.


Contact Tripudio Now