Customer Service Calls

One would safely assume that in our modern world of multichannel customer support, aided via the means of social media, email or web self-service etc., the old method of voice communication, i.e. ‘the old school telephone conversation’ had died a death. Well folks, y...

Governmental regulatory changes taking effect June 2014 are going to force companies to stop using non-geographic premium rate telephone numbers for post sale customer support and as a result; these numbers will need to be replaced with standard rate or freephone numbers...

Despite the huge hype around online multi-channels (social media), 63% of UK consumers would still prefer to pick up the phone and call a company or organisation with customer service queries. Check out our 'Customer Experience Explained' infographic which highlights the...

easyJet, the UK’s largest airline and a long term client were twice struck by technical issues last week, prompting Tripudio to take instantaneous action to notify customers via easyJet’s sales and customer contact centre.

Wizz Air, Central and Eastern Europe’s largest low-fare, low-cost airline has announced the opening of new routes to popular flight destinations.  Wizz Air’s “Go East” expansion has declared new routes to Russia Ukraine, Israel, the United Arab Emirates, Azerbai...

Major international airline and long standing Tripudio Client, American Airlines, use a variety of third-party business process outsource partners. ...

In this video recorded at Internet Retailing’s Jumpstart Event (Tower 42 London – 5^th June 2013), our Commercial Director Jonathan Collard talks about taking the relationship with your customer from the web into a much more direct environment - the call c...

With many companies outsourcing their call centres to third parties or actively trying to virtualize multiple sites with sometimes disparate ACD equipment, the pr...

Tripudio are proud to work with easyJet, the largest airline in the UK, in supplying a range of telecoms services and call centre management solutions. Tripudio also supply easyJet with their international telephone numbers, which deliver thousands of calls per day to ...

Hungarian airlines, Wizz Air are the biggest airline in central and Eastern Europe, owning the largest fleet of aircraft out of all the Hungarian airlines. Wizz air take advantage of Tripudio's flexible cloud platform to effectively migrate over to two new outsourc...