Contact Centre

Any business or organisation that stores, processes or transmits payment card information must ensure that any data is managed and stored in line with the rules laid out by the Payment Card Industry Data Security Standards (PCI DSS). This is particularly a growing headac...

We often preach about the value of one-to-one communication, i.e. the voice channel, when customers need to speak to a...

Tripudio are pleased to announce the opening of their new office in central Barcelona, Spain to accommodate our expanding workforce....

Tripudio were recently approached by Neil Davey, Editor of MyCustomer.com to contribute to an online article entitled “How to create a strategy for the complete contact centre”, which would be one of a series of articles that will form a complete online eBook on the ...