Customer Experience

Despite the huge hype around online multi-channels (social media), 63% of UK consumers would still prefer to pick up the phone and call a company or organisation with customer service queries. Check out our 'Customer Experience Explained' infographic which highlights the...

Major international airline and long standing Tripudio Client, American Airlines, use a variety of third-party business process outsource partners. ...

With many companies outsourcing their call centres to third parties or actively trying to virtualize multiple sites with sometimes disparate ACD equipment, the pr...