Established in 1998, The Cashmere Centre has over 80 years’ experience in supplying finest grade Mongolian Cashmere available. We had the pleasure of meeting a representative from The Cashmere Centre earlier this month at this year’s Call Centre and Customer Management Expo.
The Cashmere Centre are expanding sales operations into key international markets and were seeking a mechanism where in-country calls can be collected and then answered in their UK sales office. Luckily Tripudio have a huge amount of expertise and proven experience in assisting many other companies in a similar way.
To kick-start The Cashmere Centre’s European sales expansion, Tripudio have supplied a local Dublin number which is then diverted to their main office number in the UK. The Irish consumer only needs to dial a local Irish number and are only charged at their local rate, as opposed to paying for a much more expensive international call. This then encourages customers to call as well as provides a high level of consumer confidence of dealing with a local supplier.
Along with the Irish number, Tripudio we able to provide The Cashmere Centre with an on-line reporting system that details every bit of call information they are ever likely to need, including: all calls made, time of day and average talk time. The call history data is stored on the system, so they are able to drill back and check on past months and compare trends.
The online management system also allows clients to undertake self-help admin changes, such as changing call routing paths, change or delete voice messages within IVR, apply new time of day routing, modify auto attendant call trees and more!