easyJet use Tripudio’s Cloud Based Network

easyJet, Europe’s 3rd largest airline select Tripudio’s cloud based intelligent network platform.

easyJet receive over 10,000 inbound customer enquiries per day. There was a distinct need to load balance the fulfilment of substantial UK & international call volume across multiple international sites and third-party call centre outsource providers.

As a direct result of utilising Tripudio’s cloud based intelligent network platform; peak periods such as extreme adverse weather conditions and and civil strikes no longer result in a call backlogs and unhappy consumers.