easyJet Enhanced with Multichannel Reporting Functionality | Tripudio

Back in June 2012, easyJet took advantage of Tripudio’s cloud based intelligent network platform to help balance their large call volume with help from third-party call centre outsource providers during peak periods.

easyJet have now gone live using Tripudio’s new and improved cloud based intelligent network platform, featuring enhanced multichannel reporting functionality. Easy-Jet’s ten-of-thousands of daily international inbound customer enquiries are now handled on a centralised platform with fulfilment provided across multiple third-party call centre outsource sites based upon agent availability.