easyJet Enhanced with Multichannel Reporting Functionality

Back in June 2012, easyJet took advantage of Tripudio’s cloud based intelligent network platform to help balance their large call volume with help from third-party call centre outsource providers during peak periods.

easyJet have now gone live using Tripudio’s new and improved cloud based intelligent network platform, featuring enhanced multichannel reporting functionality. Easy-Jet’s ten-of-thousands of daily international inbound customer enquiries are now handled on a centralised platform with fulfilment provided across multiple third-party call centre outsource sites based upon agent availability.