Air Arabia Telecoms Service Case Study | Tripudio

Air Arabia

Air Arabia are the largest Low Cost Airline in Middle East & North Africa with their company headquarters located in the Sharjah airport Freight Center.

Air Arabia Aircraft Fleet

Scope of Requirements

With Air Arabia Airlines’ expansion plans continuing to succeed, there was a need to enhance direct sales and customer support to passengers. Despite many customers using the internet to book, direct voice call volume continues to grow with telesales agents handling new reservations and customer support enquires. Importantly this function needed to be provided at an optimum cost point, but without damaging the airline’s brand reputation for high quality service at a competitive price.


Solution Provided

In line with many other airlines Air Arabia chose to use the services of a specialist outsource call centre. Tripudio have provided a uniform and single source contract to collect all pan-European reservations calls and deliver them into the new contact centre.

Tripudio provided a uniform and single source contract to collect all pan-European reservations calls and deliver them into the new contact centre via the use of ‘revenue generative’ telephone numbers

Financial Benefits

By using ‘revenue generative’ alternatives to traditional 0800 toll-free numbers – which incur a significant operational cost with limited marketing/branding benefits – Air Arabia are managing both customer expectations and their budget.


Looking for an Air Arabia contact number?

Click here to go to the Air Arabia Call Centre Page and find your international number, alternatively if you’re calling from the UK, call 090959004.