EasyJet in Egypt

Tripudio provide super quick support to assist in managing passenger disruption in Egypt.

Following the mass cancellation of flights, easyJet wished to set up a special help line that would segment inbound callers in need of support. In a matter of hours, Tripudio set up a separate service that automatically separated affected passengers and quickly filtered them through to call centre agents with the most up to date information, by-passing normal IVR enquiry systems and queues. Using a customised CLI program, Tripudio were able to identify each caller from their phone number and immediately place them into a separate – prioritised – queue for fulfilment. This helped improve the overall customer experience in this already difficult period.