Australian Embassy

The Australian Embassy is the official representative body of the Australian Government in the United Kingdom based in The Strand, London.

Scope of Requirements

Visa and Passport application enquires were remotely managed across multiple consular office and embassies. The need to better service enquires to business and tourist travellers needed a centralised service based in London.

Solution Provided

A cost effective and secure call collection to pick up calls from various international countries, by-passing the local consular offices and deliver them to a specialist Visa applications team in the UK using local low cost telephone numbers.

Tripudio managed the inbound call collection from various countries via the use of local city PSTN numbers – a low cost way of making telephone calls.

Financial Benefits

Local city PSTN call collection services were deployed for continental markets allowing the filtering and segmentation of calls prior to their delivery to the call centre staff.