News

Premium rate numbers are often referred to as revenue generative telephone numbers and as such the caller is typically charged at a higher rate than normal to make the call. Some of the revenue generated from the call charge is paid to you, the business owner, which allo...

Despite the huge hype around online multi-channels (social media), 63% of UK consumers would still prefer to pick up the phone and call a company or organisation with customer service queries. Check out our 'Customer Experience Explained' infographic which highlights the...

Infosys, a major multinational provider of  information technology solutions, business consulting, software engineering and outsourcing services today went live on Tripudio’s mobile toll bypass platform to help avoid the excessive costs charged by mobile operators to...

0800 numbers, often referred to as ‘Toll-Free’ or ‘Freephone’ numbers – are proven to increase customer contact levels by approximately 30% to 50% when compared to normal telephone numbers. As inferred by their name, the caller doesn't pay for the cost of the p...

Tripudio will be exhibiting at the 2014 Internet Retailing Expo (IRX14) at the NEC Arena, Birmingham, on the 26th and 27th March 2014. Having attended and presented at previous Internet Retailing Events, the Tripudio team are thrilled to offer their knowledge and experti...

Established in 1998, The Cashmere Centre has over 80 years’ experience in supplying finest grade Mongolian Cashmere available. We had the pleasure of meeting a representative from The Cashmere Centre earlier this month at this year’s Call Centre and Customer Manageme...

easyJet, the UK’s largest airline and a long term client were twice struck by technical issues last week, prompting Tripudio to take instantaneous action to notify customers via easyJet’s sales and customer contact centre.

We have a winner! Tripudio give visitors of the Call Centre and Customer Management Expo the chance to win a brand new iPad Mini, simply by entering their name and email address on our online give-away page. We received a great response ...

Tripudio’s management team strongly believe in giving back and as such we continue to support various charities, good causes and youth engagement initiatives by getting involved wherever we can. A few of our team members have even ran marathons in support of local char...

Tripudio were recently approached by Neil Davey, Editor of MyCustomer.com to contribute to an online article entitled “How to create a strategy for the complete contact centre”, which would be one of a series of articles that will form a complete online eBook on the ...