Tripudio News

Following the successful deployment of a local WAN node in Austria, August 2017, easyJet decided to extend the use Tripudio’s innovative Bonded SIM unit as part of its take over of Air Berlin. Given the security surrounding the then negotiations to acquire prime parts ...

Following a contract award to support Lufthansa, Mindpearl needed rapid deployment of 45 agents seats. Mindpearl - a long term customer of Tripudio specialising in airline and travel related BPO fulfilment - received an urgent request to bring on stream additional agents...

Eikon Management. This consultancy firm choose to use Tripudio’s hosted IP-Telephony system for its staff and management team when moving to new central London premises. Initially, the need to be highly flexible during the office relocation, meant that Tripudio diverte...

easyJet use Tripudio to oversee and deliver WAN services into its new Austrian office, using an innovative Bonded SIM unit. The need to install a solution quickly with a robust WAN/LAN connectivity node – without cumbersome and  lengthy delays typical of local PTT’s...

easyJet extend use of Tripudio’s Intelligent Network –IVR platform to add full PCI-DSS secure credit card payment functionality. The ever increasing risk of fraud and security breaches are taken very seriously by easyJet and as such they called upon Tripudio to assis...

Throughout the first half of the year Papergraphics  –  a leading supplier of large format advertising and promotional print media in UK, Spain and Netherlands – upgraded their local phone systems using Tripudio inbound services. Working in partnership with Excell ...

Crown Golf, a major owner and operator of some 23 golf clubs spread throughout the UK, enhanced their phone system by adding feature rich call centre services. Tripudio worked alongside existing PBX infrastructure, the acting consultants, internal HQ staff and remote fie...

This world leading TMC (Travel Management Company) and renown holiday firm requested support from Tripudio to better service, segment and profile inbound callers for all its key customer accounts across Europe. Previously, local telecom services were independently contra...

SAS, the leading Nordic airline group and an existing customer extended its use of Tripudio telecom. Working with its BPO for centralized data comms (SITA), Tripudio migrated the existing customer service lines in Finland, thereby provided centralized support, unified bi...

This well regarded and large Asian airline undertook a strategic review with the aim of enhancing  support and availability of customer service. The outcome was to outsource key customer fulfilment support to BPO partner Mindpearl, whom have built a brand new call centr...